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Care & support
iPhone Duo care and support
A folding phone asks a little more of its owner. This hub covers what's normal for the display and hinge, how to handle anything that needs attention, and what Apple's service options cost with and without AppleCare+.
Start here
DisplayInner display: what's normal, and Apple's replacementsApple acknowledged an issue on a small number of units on Oct 26.ReportReport somethingAdd to the public log; no account needed.RepairsRepair costs and AppleCare+Every published fee.VideosDurability and teardownsDrop, bend and fold tests.
Display 7
Two screens: a glass outer display and a folding inner one.
- The folding display and the creaseNormal behavior, care, and Apple's October 26 acknowledgement.→
- The nano-texture layerWhat it is and when to replace it.
- Soft spot along the foldWhy the center gives slightly.
- Lines, flicker or dead pixelsWhen to book service.
- Cracks near the foldDocumentation and service.
- Outer display careGlass, protectors, scratches.
- Brightness and color questionsSettings and expectations.
Hinge and body 5
The moving part.
- Hinge careKeeping grit out.
- Hinge soundsClicks and squeaks.
- Hinge stiffnessWhat's designed in and what changes.
- Back glass and frameTitanium, scratches, back glass service.
- Water and dust: IP68 in practiceWhat's covered and what isn't.
Touch ID, battery, connectivity 7
Everyday reliability.
- Touch ID reliabilityEnrollment and posture.
- Battery health on two cellsReading the numbers.
- Battery drain causesStandBy, apps, signal.
- Charging questionsSpeeds, heat, MagSafe.
- eSIM setup and transferCarrier by carrier.
- Signal and Wi-FiThe C2 modem.
- OverheatingWhen it's normal.
Software 5
iOS on a foldable.
- Apps that won't fill the inner screenWhy, and what helps.
- Split View and rotation issuesSettings to check.
- Apple Pencil connectionPairing and firmware.
- StandBy questionsBehavior closed and open.
- Known issues by iOS versionFrom owner reports.
Getting help 5
When you need Apple.
- Preparing for a Genius Bar visitBack up, document, book.
- Apple's service feesEvery fee, with and without AppleCare+.→
- Making an AppleCare+ claimStep by step.
- Mail-in vs in-store serviceTimelines.
- Report an issue to the community logNo account needed.→
Common questions
Is the crease a defect?
No. Every book-style foldable has one. A crack, line or lifting cover layer is different: on October 26 Apple acknowledged an inner-display issue on a small number of units and is offering replacements through AppleCare.
What does an inner-display repair cost?
$999 without AppleCare+, $99 with it, per Apple's published fees.
